Track Your Order

Track Your Order Status

We want to keep you informed about your order every step of the way. Choose the tracking method that works best for you:

🚀 Track with Shop App (Recommended)

Get the ultimate tracking experience with the Shop app!

✨ Premium Features:

  • 📱 One-tap installation - Download directly from your order status page
  • 🔄 Automatic sync - All your Shopify orders appear instantly
  • 🗺️ Live map tracking - Watch your package move in real-time
  • 🔔 Push notifications - Get instant updates on your phone
  • 📦 Delivery alerts - Know exactly when your order arrives
  • 🏪 Universal tracking - Track orders from any Shopify store
  • 📧 Email integration - Automatically finds tracking info in Gmail/Outlook

🌍 Available in Your Region

Track with Shop is available for customers in the UK and worldwide. Access it on:

  • Mobile: iOS and Android apps
  • Web: shop.app

💡 How to Get Started:

  1. Complete your purchase
  2. Check your order confirmation email
  3. Click the order status link
  4. Look for "Track with Shop" button on mobile
  5. Tap to install and start tracking!

📧 Email Tracking

After placing your order, you'll receive an order confirmation email with:

  • Your unique order number
  • Direct link to your order status page
  • Real-time updates as your order progresses

🔍 Manual Order Lookup

If you can't find your confirmation email:

  1. Visit your order status page (link from original confirmation)
  2. Enter your email address or phone number
  3. Provide your order number for verification
  4. Access your complete order details

📦 Order Status Guide

🟢 Order Confirmed: Payment received, order processing begins

🟡 Processing: Items being prepared and packaged

🔵 Shipped: Package is with the carrier, tracking number provided

🟠 Out for Delivery: Package is on the delivery vehicle

✅ Delivered: Package successfully delivered to your address

🚚 Shipping & Tracking Details

Once your order ships, you'll receive:

  • Carrier tracking number for direct carrier website tracking
  • Estimated delivery date based on your location
  • Real-time location updates (for supported carriers)
  • Delivery notifications via email and Shop app

🔐 Privacy & Security

Your order information is protected. To access order details, you may need:

  • Email address used at checkout
  • Phone number used at checkout
  • Order number from confirmation

⚡ Pro Tips for Best Tracking Experience:

  • Save your order confirmation email for quick access
  • Enable notifications in the Shop app for instant updates
  • Create a customer account for easier order management
  • Use Shop app's email integration for automatic tracking

❓ Need Help?

Having trouble tracking your order? We're here to help!

  • Email: support@rezzaura.com
  • Response Time: Within 24 hours
  • Include: Your order number and specific questions

For the most accurate and up-to-date tracking information, we recommend using the Shop app or your order status page link.