Frequently Asked Questions
Ordering Questions
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate changes before your order ships.
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached. Some restrictions may apply.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with a return authorization and shipping instructions.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your returned item. The refund will be credited to your original payment method.
Can I exchange an item for a different size or color?
Yes, exchanges are available for different sizes or colors, subject to availability. Contact us to arrange an exchange.
Who pays for return shipping?
Return shipping costs depend on the reason for the return. We provide prepaid return labels for defective items or our errors.
Contact Us
Still have questions? We're here to help! Contact our customer service team:
- Email: support@rezzaura.com
- Phone: Available during business hours
- Live Chat: Available on our website
